Syon Clinic

Updated 9 May 2023

Syon clinic is an independent healthcare provider offering medical imaging and outpatient services to insured or self-funded patients. The clinic is part of the Circle Health Group (CHG).

The service has been registered with CQC since 2022, although the building had originally been registered to another corporate provider. A new registered manager was appointed in November 2022.

The clinic provided imaging and diagnostic services with X-ray, magnetic resonance imaging (MRI), computed tomography (CT), mammography (breast X-ray) and ultrasound (high frequency sound waves) as well as an outpatient facility with consulting rooms, a minor treatment room, a physiotherapy service, and a private GP service (not inspected).

Updated 9 May 2023

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service managed infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines safely and the service managed safety incidents well and learned lessons from them.
• Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families, and carers.
• The service planned care to meet the needs of their patients, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. Staff were committed to improving services continually.

However:

• We noted in the mobile CT scanner the local rules were displayed but had not been signed.
• The housekeeping staff had not signed as being aware of the danger of the magnetic field in the MRI scanner room.
• We also noted high or incorrect fridge temperatures recorded had not been escalated.

Updated 9 May 2023

Children and young people service was a small proportion of the clinic’s activity. The main services were diagnostic and imaging and outpatients. Where arrangements were the same, we have reported findings in the main sections.

We were told no interventional procedures were conducted on patients under the age of 16 at the clinic. Patients between the ages of 16 to 18 would be assessed by a paediatric nurse and a decision made whether they could be put on an adult care pathway.

Figures provided by the clinic told us for the month of December 2022, a total of 320 children and young people patients were seen at the clinic. There were 260 outpatient and 60 diagnostic and imaging appointments.

We rated this service as good because it was safe, effective, caring and responsive, and well led

Updated 9 May 2023

Updated 9 May 2023