Archived: Oaks and Cinnabar

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

The service was safe. Staff were aware of the procedures to follow if they suspected someone may have been harmed. Risk assessments had been completed and staff took action to reduce risk to people. Staff were trained and competent to administer and support people with their medicines. New staff only commenced working in the service after all recruitment checks had been successfully completed. There were enough staff available to meet people’s needs.

The service was effective. Staff received the training and support they required to meet people’s needs. People were supported to have maximum choice and control of their lives and the staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were supported to eat and drink enough referrals to health professionals were made when required.

The service was caring. Staff knew people well and understood their likes, preferences, hopes and goals. People were supported to express their views and make choices about their lives and the care and support they receive. Staff encouraged people to be independent and promote their dignity and privacy.

The service was responsive. People received care and support that was based on them as individuals. People were involved in writing and reviewing their care plans so that it reflected their choices. People were encouraged to maintain hobbies and interests. People knew how to raise any issues or complaints.

The service was well led. The service had an open and person centred culture. There was an effective quality monitoring system in place.

Further information is in the detailed findings below.

Overall, we found that the provider had taken sufficient action to improve the home's medicine management procedures so that people were protected from harm.

During this inspection we spoke with five people who used the service and two members of staff. People who used the service told us that were very happy with the care they received and that they felt safe. People told us they receive all the care and support they need

People were able to choose their food and drink and were encouraged to help with meal preparation.

Medication procedures needed some improvement.

We found that staff were supervised and trained appropriately to carry out their role effectively

People were given the opportunity to raise any concerns they had about their care and support.

People's needs were appropriately assessed, with well developed care plans providing clear guidance for staff about how to meet people's needs. People were involved in developing their care plans and their views and wishes were taken into account with regard to how they lived their lives.

The organisation had an effective system in place for monitoring the quality of the service that was provided. The views of the people who lived in the home were central to this process.