The Care Quality Commission
  • Care Home
  • Care home

Archived: Osborne House

106-110 Grange Road, Ramsgate, Kent, CT11 9PX (01843) 596164

Provided and run by:
Elsworth Residential Homes Limited

All Inspections

21 May 2013

During a routine inspection

People who used the service told us they were satisfied with the service they received. We found that staff took time to explain where possible the options available and supported people to make choices. People told us that they were asked for consent before any care or treatment took place and their wishes respected.

We found the home to be clean and tidy and free from unpleasant odours. There was a system in place for infection control to protect people from the risk of infection.

Staff recruitment records showed that new staff had been thoroughly checked to make sure they were suitable to work with vulnerable people. Systems were in place to monitor the service that people received to ensure that the service was satisfactory and safe. People told us they did not have any complaints but would not hesitate to speak to the manger or staff if they had any concerns.

16 July 2012

During a routine inspection

People talked about their lifestyle. People said staff asked them what they wanted to do and then helped them. People said they had choices.

People expressed their views and were involved in making decisions about their care and treatment. Meetings were held for people to talk about their lifestyle and goals. Some people liked group meetings and some people preferred to talk to their link support worker in a one-to-one meeting.

Recently people were able to choose who they wanted as their link worker which they said they were happy about.

People who had their own bedrooms said they could shut their door and some people had keys.

People said they felt well and liked the home. One person said "It is better than any of the others I've lived in."

People said they liked to go out and go on holiday. They said a holiday was being arranged for this year.

People talked about a drop in centre they had started to go to. They said they "'meet different people, see some of their friends, play pool and they hold discos there." They recently held a trash and treasure sale and raised funds for the community.

People said they felt safe. They said if they had a problem they talked to the staff.

23 June and 5, 7 July 2011

During an inspection in response to concerns

People said they liked to go out but it depended on the weather. Different activities were organised like going to the shops and these were on a turn taking basis. Sometimes group activities were organised like going to the Chinese for a meal, which some people talked about and were looking forward to.

Some people had individual staff support for a period of time that had been agreed and paid for by the local authority.

Some people wanted to learn to be more independent and maybe move out. They were being supported to learn new skills to work towards this by attending college.

People said that if they needed something they would ask the manager or assistant manager if the manager was not there.

They talked about how they spent their time. People said they had meetings in the home to talk about what they wanted and they also talked about holidays that had been planned.