Vitality Plus Care Ltd

Vitality Plus Care is a domiciliary care agency providing the regulated activity personal care. The service provides support to people living with dementia and older people. At the time of our inspection there were 42 people using the service. The service provides support to people in their own homes who live in Wiltshire.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

Staff were not always recruited using safe recruitment principles. This means that there was a risk that people would not be supported appropriately.

Staff had received training the provider deemed necessary to be able to deliver a safe service. This included manual handling, safeguarding and induction training. However, several staff had not completed their refresher training for some of their training in line with company policy.

Staff had received supervisions and attended regular team meetings.

Some peoples’ care plans had adequate information about the person, but others lacked the detail needed to support them appropriately. One person had been given information about another person in their care plan.

The registered manager and introduced quality audits to monitor service delivery but did not address issues identified which means they were not always resolved.

People we spoke to felt that they were supported well by staff.

Rating at last inspection

This service was registered with us on 16 May 2022, and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about medicines and appropriate support for people. A decision was made for us to inspect and examine those risks.

Some actions were taken to mitigate risks we identified during the inspection. This meant that people’s risks were reduced.

You can see what action we have asked the provider to take at the end of this full report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.