4 August 2014 7 August 2014
During a routine inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.
Blandford Grange Care Home is a nursing home registered to provide personal and nursing care for up to 63 people, some of whom are living with dementia. At the time of our inspection there were 39 people living in the home.
The previous registered manager left in April 2014 and the manager who has been managing the home on an interim basis had started the process to become the registered manager at the time of this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.
We found staff found staff were up to date with current guidance to support people to make decisions.
Staff were able to describe types of abuse and their role in reporting any concerns they had. This meant people were at a reduced risk of abuse.
People and their relatives told us they felt safe. We saw that risks were managed effectively and included people’s wishes. They also told us that if they were concerned about anything they knew how to raise concerns or complaints. Where people had complained these were responded to quickly and effectively and the information was used to improve quality in the home.
People were cared for by staff who understood their needs and were able to describe how they supported them. This meant people’s care needs were met. For example, People received their medicines and other health treatments appropriately and had access to health care when they needed it.
Staff had the skills and knowledge to meet people’s needs and we saw they were caring and treated people with dignity and respect. This meant that people and staff had good relationships and people took part in a range of activities that they enjoyed.
The culture within the service was focussed on people as individuals and open communication was encouraged. There was a clear management structure and staff, relatives and people felt comfortable talking to the managers about any issues and were sure that any concerns would be addressed. There were systems in place to monitor the safety and quality of the service provided.