2 May 2017
During a routine inspection
Inclusive Care provides personal care and support for people in their own home. At the time of our inspection 32 people were receiving personal care and support from the service. At the last inspection, in May 2015, the service was rated good. At this inspection, we found the service remained good.
People continued to receive safe care and support. They were protected from abuse and avoidable harm by staff who knew their responsibilities to follow the provider’s procedures. Risks to people’s well-being were assessed and monitored and the registered manager provided guidance to staff to help people to remain safe. The provider had safely recruited a sufficient number of staff to meet people’s care requirements. Where people required assistance with their medicines, this was undertaken safely by staff who knew their responsibilities.
People continued to receive care from staff who had the necessary skills and knowledge. Staff were trained and received on-going support so that they understood their responsibilities. People were offered food and drink based on their preferences and supported to maintain good health.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service provided guidance in this practice.
People continued to receive compassionate care from staff members who protected their dignity and privacy. Staff knew the people they supported and had information available to them on people’s life history and background. People were involved in decisions about their care and their independence was promoted wherever possible so that they retained their skills.
People continued to receive care and support based on things that mattered to them. People had care plans that were individual to them and contained guidance for staff to follow. Their care was reviewed to make sure they continued to receive support that met their requirements. People and their relatives knew how to make a complaint and there were clear procedures in place to handle them should one be received.
The service had an open ethos that encouraged feedback. Staff were supported well by the registered manager and received feedback on their work. The registered manager was aware of their responsibilities. They carried out a range of quality checks to make sure the service was delivering a high quality service.
Further information is in the detailed findings below.