Background to this inspection
Updated
2 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 18 March 2021 and was announced.
Updated
2 April 2021
About the service
Wykenhurst Residential Home is a residential care home providing personal care for up to 25 people in one large building adapted from three adjoining Victorian properties. It specialises in supporting older people with mental health needs or dementia who may also have physical disabilities. At the time of our inspection, there were 23 people living at the home.
People’s experience of using this service and what we found
Staff were clear how to identify and report any abuse involving the people who lived at the home. The risks to people’s health, safety and welfare had been assessed, recorded and kept under review. Staffing levels enabled people’s needs to be met safely, and the provider followed safe recruitment practices. The provider analysed and sought to learn from any accidents or incidents involving people. Steps had been taken to protect people from the risk of infections.
People’s individual needs and requirements were assessed with them before they moved into the home. Staff received training and ongoing management support to enable them to fulfil their duties. People had enough to eat and drink and any risks associated with their eating or drinking were managed with appropriate specialist input. Staff worked with community health and social care professionals to ensure people’s needs were met and their health monitored. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring and friendly towards the people they supported, and encouraged people and their relatives to have their say about the care provided. People were treated with dignity and respect at all times.
People’s care plans provided staff with clear guidance on their individual needs, and encouraged a person-centred approach. People were supported to participate in a range of social and recreational activities. People understood how to raise any concerns or complaints about their care. People’s wishes and choices about their end of life care were established with them.
The management sought to engage effectively with, and involve, people, their relatives and staff. Staff felt the management team were approachable and supportive. The provider had quality assurance systems and processes in place to help them monitor and improve the quality of people’s care. Staff and management understood the need to promote equality and diversity in their work and consider people’s protected characteristics.
Rating at last inspection
The last rating for this service was good (published 12 October 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.