Archived: Corona House Residential Home

Updated 26 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 11 February 2022. The inspection was announced approximately two hours before the inspection took place.

Updated 26 February 2022

Corona House Residential Home is registered to provide accommodation for up to 15 people who require accommodation and support with their personal care. The home is close to local shops and has good public transport links. At the time of our inspection six people lived at the home.

At the last inspection the service was rated good. At this inspection we found the service remained good.

We spoke with three people who lived in the home and a relative. They all gave positive feedback about the home and the staff who worked in it. It was clear from what people and the relative we spoke with said that the manager and staff team were highly thought of. They told us the manager and all of the staff were kind, caring and compassionate. They told us the support was good.

People’s care records contained clear and easy to understand information about people’s needs and risks and how to support them effectively. Care plans were person centred and gave staff information about the person’s preferences and what was important to them. Staff spoken with had a good knowledge of people’s needs and spoke with genuine affection about the people they supported. The atmosphere at the home was homely, relaxed and nurturing. It was clear that people felt relaxed and comfortable in the company of staff.

Staff recruitment was safe. The manager had ensured the service was staffed sufficiently at all times not only to ensure people’s practical needs were met but also to ensure that staff had sufficient time to chat socially to people and build positive relationships. This was evident in their day to day interactions and by the conversations people had with staff which were spontaneous and natural.

Accidents and incidents and people’s health needs were managed appropriately with support from a range of health and social care professionals. Medication was managed safely and people received enough to eat and drink. People told us the food was of a good quality and they had a good choice.

Staff received appropriate support and supervision in their job role. Some of the staff training was out of date and required refreshing but the manager had already picked this up and was in the process of addressing this. All of the staff spoken with knew people well and were able to tell us how they cared for people. People we spoke told us that the care provided was good and they felt safe at the home.

A diverse range of person centred activities were provided ranging from a knitting group, singing and poetry to trips out to the seaside and to local eateries for a drink and a slice of cake. This promoted people’s social and emotional well-being.

There were a range of effective mechanisms in place to monitor the quality and safety of the service and the views of people and staff were regularly sought by the manager. This was good practice.

During our visit, we had no concerns about people’s care or the service itself. We found the home to be well-run with a passionate and caring staff team.