The Care Quality Commission
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Archived: Ashlett Dale Rest Home

Overall: Good read more about inspection ratings

Stonehills, Fawley, Southampton, Hampshire, SO45 1DU (023) 8089 2075

Provided and run by:
Fredric Liddington and Mrs Maureen Liddington

Important: The provider of this service changed. See new profile

All Inspections

8 July 2015

During a routine inspection

Ashlett Dale is a care home that provides care and support for up to 16 people some of whom may be living with dementia.

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People were not always treated with respect. Staff did not always consider people’s emotional wellbeing.

People were supported to take part in activities they had chosen. Records showed people’s hobbies and interests were documented and staff accurately described people’s preferred routines.

Staff were appropriately trained and skilled to deliver safe care. They all received a thorough induction before they started work and fully understood their responsibilities to report any concerns of possible abuse. Records showed staff received training in mental health, dementia and how to help people who display behaviours that may challenge others.

Information regarding diagnosed conditions was documented in people’s care plans and risks to health and wellbeing were discussed daily during staff meetings. Staff consistently told us they communicated risks associated with people health and behaviours frequently.

Referrals to health care professionals were made quickly when people became unwell. Each health care professional told us the staff were responsive to people’s changing health needs.

Care plans were reviewed regularly and people’s support was personalised and tailored to their individual needs.

The registered manager assessed and monitored the quality of care provided by involving people, relatives and professionals. Each person and every relative told us they were regularly asked for feedback and were encouraged to voice their opinions about the quality of care provided. Records showed care plans had been reviewed regularly and people’s support was personalised and tailored to their individual needs.

The Care Quality Commission (CQC) monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. These safeguards protect the rights of people using services by ensuring that if there are any restrictions to their freedom and liberty, these have been authorised by the local authority as being required to protect the person from harm. We observed people’s freedoms were not unlawfully restricted and staff were knowledgeable about when a DoLS application should be made.

We found one breach of the Health and Social Care Act 2008. You can see what action we told the provider to take at the back of the full version of the report.

9 July 2013

During a routine inspection

People we spoke with confirmed that their care and welfare needs were being met and that they were consulted about the support they received.

Appropriate arrangements were in place in relation to the recording of medicine. During our visit we inspected the storage and records of medicines held in the home. We saw that all medicines were stored safely in a locked cabinet.

People we spoke with were confident that staff had the appropriate knowledge and skills to meet their needs and made positive comments about the professionalism of the staff. One person said "They are all very good here, I have no complaints about their ability".

The home had a number of policies and procedures in place which were accessible to staff. It was evident that the home used a variety of methods to monitor and review the quality of the service provision.

17 October 2012

During a routine inspection

People expressed their views and were involved in making decisions about their care. We spoke with four people who used the service. They all said that they were treated with courtesy and confirmed that their privacy was respected. One person said "I like playing bingo and I enjoy the exercise classes". People's care and treatment reflected relevant research and guidance. We spoke with three members of staff who told us that they found the information in care plans to be accurate and useful and that they understood the care needs of people they supported.

People said that if that had any worries they would be confident to tell a member of staff about them and said that they were sure their concerns would be listened to and acted upon. One person said "I feel safe here and I am well looked after. A family member said "My mum is safe here, they are able to look after her."

We looked at four staff records and saw that appropriate checks were undertaken before staff began work. Staff told us that they were subject to a Criminal Record Bureau (CRB) and Independent Safeguarding (ISA) check prior to starting the role. These are checks to help prevent unsuitable people from working with vulnerable people.

We spoke with four people who told us that if they wanted to complain they would speak with a member of staff. One person said "I haven't got anything to complain about here, they treat me really well"

9 March 2011

During an inspection in response to concerns

We spoke to three people who live in the home, three relatives and three staff. People told us that all their care needs were met and that staff were kind, friendly and approachable. They said the food was good and there was always a choice. They also told us they felt safe in the home and felt they were in safe hands with the staff. They said staff were competent, confident, friendly and responsive to people's changing needs. Staff told us they liked their jobs and were well trained and supported by the management. They said there were always enough staff on duty to meet the needs of people and provide stimulation and entertainment.

Two staff told us that they were unsure whether or not they had received training in the home's policy for safeguarding adults. They also said they were not aware of the home's whistle blowing policy.