The Care Quality Commission

Archived: Sunnymead Manor

575-579 Southmead Road, Southmead, Bristol, Avon, BS10 5NL 0345 293 7661

Provided and run by:
Mimosa Healthcare (No 4) Limited (In administration)

Important: The provider of this service changed. See new profile

All Inspections

30, 31 January 2013

During an inspection looking at part of the service

We spoke to four people living downstairs in the home. People told us they liked living in the home and they liked the staff. We were unable to talk to the people living upstairs in the home as they were living with dementia.

We spoke with one visitor who told us the staff at the home were very good, very kind and very dedicated.

Care plans did not always provide sufficient guidance for staff on how to manage people's health conditions. This meant that people were at risk of receiving inappropriate care.

We reviewed the medication systems in the home and found that the systems for obtaining medication were not always working. This led to some people not receiving medication that had been prescribed for them.

Staff told us that the staffing ratios for the upstairs unit were not enough and they were only able to meet people's basic care needs.

We were told by the manager that the staffing was worked out on the dependency levels of the people living at the home. We saw from records that dependency levels were not always completed. This meant there was a risk of not maintaining the appropriate staffing levels to ensure that people's needs were met.

Staff we spoke with told us they were well supported in their roles. This was confirmed by records viewed at the home.

Staff training was up to date and staff were given the opportunity to complete further qualifications to develop their skills.

You can see our judgements on the front page of this report.

8 August 2012

During a routine inspection

Because of the frailty of individuals living in the home we were only able to speak with a small number of people living in the home. We were able to talk with relatives who were visiting the home at the time of our inspection. However throughout our visit we had an opportunity to observe staff supporting and assisting individuals with their care needs. Through our observation we were able to see how staff interacted and related to individuals, how they responded to requests for assistance and their response to individuals. These observations have helped us in making a judgement about the quality of care provided at Sunnymead Manor.

One person we spoke with told us that they, "like living here, the staff are very good". Another person told us, "I get the care that I need, staff are all very friendly and nice".

A relative we spoke with told us they are always made to feel welcome and that there was a calm environment in the home. They also told us, "staff are very good, really kind and confident, they go a little bit more to makes people's lives nicer". Another relative said how staff are very caring and they were pleased with the care being provided.

We noted a professional had made the following comment having observed a number of care staff as part of their training, "the dignity, independence, choice and respect they promoted at all times impressed me greatly. Their care practice was always in line with what is deemed best practice."

18 August 2011

During an inspection looking at part of the service

People who live at Sunnymead Manor told us that they were happy at the home, that staff helped them with care tasks, people also told us that the staff were kind. One person told us 'staff are good as gold, nothing is too much trouble', another person told us 'the manager always speaks to me, she knows all about my care and what I need, I am very content here'.

We asked people about the service they received and about the support they were given by staff. People who live at the home told us that staff are patient and caring. One person told us 'The staff support me well and I am happy here'

We observed individuals being supported throughout our visit and during these times people were supported in a sensitive and positive manner.

People who live at Sunnymead Manor told us that they were happy at the home, that staff helped them with care tasks, people also told us that the staff were kind. One person told us 'staff are good as gold, nothing is too much trouble', another person told us 'the manager always speaks to me, she knows all about my care and what I need, I am very content here'.

We asked people about the service they received and about the support they were given by staff. People who live at the home told us that staff are patient and caring. One person told us 'The staff support me well and I am happy here'

We observed individuals being supported throughout our visit and during these times people were supported in a sensitive and positive manner.

31 March 2011

During an inspection in response to concerns

These are some of the comments we received from people that live at the home, visitors and staff. The comments are also contained in the main body of the report which gives more information and clarity to the context in which they were said.

When we asked people about how what their life was like living at Sunnymead Manor they told us: 'Staff are kind to me and help me to stay independent', 'I like the staff here, I have no worries'. Another person told us, 'I have been here for a little while, we have had our ups and downs but things are much better, the staff seem much more relaxed and happier too'.

As part of this review we spoke to ten people who live at Sunnymead Manor in order to establish if their comments and complaints are listened to and acted on effectively.

Three people of the people who we met and talked to said that they would talk to a member of staff or to the manager if they had a complaint and that this would be listened to. Two other people told us that they were confident that if any of their relatives or friends had a complaint that they would also be listened to by the manager or provider.

None of the people we spoke to had been given cause to complain about anything recently. Three of the people we spoke to were not aware of a complaints policy, but they said that their relatives probably were. One person told us that they had a copy of the complaints policy in their room, another person told us that they were given a copy of the policy when they moved into the home.

Two relatives we spoke to told us that they had recently attended a relatives meeting at the home. They told us that the managers for Mimosa were, 'Open and honest and listened to what we had to say', one of the relatives told us; 'I think things are improving at the home'.

Another relative told us, 'My relative lost an item of clothing recently, I don't like to complain but when I told they staff about it they were most helpful and found the garment for me'. This person also told us that they find the new manger and staff approachable and would raise issues of concern if they had a problem.

25 January 2011

During an inspection looking at part of the service

These are some of the comments we received from people that live at the home, visitors and staff. The comments are also contained in the main body of the report which gives more information and clarity to the context in which they were said.

Comments made to us during our visit included, 'I like living here, it is better than some other homes and the staff who help me are kind'.

Another person said, 'The staff are always busy but do come and help if needed'.

Another person we spoke with told us 'I do not always understand staff but then I am slightly deaf, I am satisfied with the care I receive'.

When asked about using the call bell to request assistance one person told us that this was rarely needed as, 'I can sort myself out'.

Staff were positive about the changes made at the home. Comments included, 'It is great to see Mimosa investing in the home', 'All of these things mean that they haven't given up on us'

Another member of care staff said, 'I now look forward to coming into work, we still have a way to go but things are much better here than they were'.

29 November and 22 December 2010

During an inspection in response to concerns

These are some of the comments we received from people that live at the home, visitors and staff. The comments are also contained in the main body of the report which gives more information and clarity to the context in which they were said.

'There are some really kind staff here, but they are all overworked and try their best'.

'Staff just walk past you, they ignore you, it's as if your not there'

'Most of the staff are rubbish'.

'There are not enough staff, they use a lot of agency staff, trouble is there are too many residents for the number of people to help us, they don't help, we get the basic's and I am, grateful for that'.

'I am trying so hard to make a difference for the people living here but it is hard especially when we are short staffed'.

'I'm alright; I have nothing to complain about'.

'I would speak with my family and they would deal with it (any complaints) for me'.

'I know if I have a problem to go and tell the nurses, they say that they will sort it out, but it's in one ear and out the other, it's a waste of time you are better off not saying anything'.

We spoke with four relatives who were visiting at the time of our visit; no complaints were expressed to us.

13, 30 October 2010 and 26 October 2012

During an inspection in response to concerns

There are a number of people who live at Sunnymead Manor who have a diagnosis of a dementia and people who live at the home have varied methods of communication, some people were able to express their views clearly, others could not. A short observational framework for inspection ( SOFI) was undertaken in order to establish for a small number of people, for a short period of time what their experience of living at Sunnymead Manor is like. The observation took place in the 'Poplars' area of the house, this is the part of the home where those who have a diagnosis of dementia live.

People told us that staff were "always busy, always in a hurry, but are very kind".

"It's alright". "Staff look after me, but there are lots of us".

"They give me my tablets when I need them, I can't do it myself".

"Staff here are kind, but they are always very busy".

"It's alright here, I am happy enough"..