Background to this inspection
Updated
26 April 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: An inspector and an inspection manager carried out this inspection.
Service and service type: The service is a 'care home'. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at on this inspection.
The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: This was an unannounced inspection.
What we did: Before the inspection we reviewed information we held about the service. This included notifications from the provider and feedback about the service from the local authority contracts and safeguarding teams. A notification is information about important events which the service is required to send us by law.
We also used information the provider sent us in the Provider Information Return. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection we spoke with six people who used the service and three people's relatives. We spoke with three staff members, the registered manager, deputy manager, activities facilitator, chef, kitchen assistant, domestic assistant and a volunteer.
We observed the lunchtime experience and we looked around the building including people's bedrooms, bathrooms and communal areas. We spent time looking at records, which included four people's care plans, two staff recruitment files and other records relating to the management of the service.
Updated
26 April 2019
About the service: The service is a care home that provides personal care for up to 26 older people. 18 people used the service at the time of our inspection.
People’s experience of using this service: Without exception, we received positive feedback from every person we spoke with about the care and support they received. One person told us, “My daughter looked all over for a place for me. She couldn’t have chosen a better place. You couldn’t have a better home.” A relative told us, “I just feel so happy about [Name of person being here].”
People told us they felt safe. There were enough staff to safely care and support people and staff understood how to protect people from abuse. People's individual needs were risk assessed and staff had the right information to support people safely when using equipment such as hoists and walking aids.
People told us they enjoyed the food. People were given a choice of meals which included specialist dietary options, including vegetarian meals. People ate at their own pace and were supported by staff in a patient and relaxed manner.
Staff told us they felt well supported by the management team and received regular supervision and appraisals. Staff received appropriate training and were supported to undertake additional training in areas of interest to them.
People were supported to be as independent as possible and staff encouraged them to make their own decisions wherever they could. Staff had a good understanding of people’s individual needs and supported them to access healthcare services without delay.
We found a welcoming and relaxed atmosphere and observed a strong sense of community amongst the people who used the service. We observed kind and compassionate interactions between staff and people.
People told us the service was well-led. They could talk to the registered manager if they had any concerns and were confident they would be listened to. Relatives told us the registered manager was approachable and accessible.
For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk
Rating at last inspection: Good (Report published 8 September 2016).
Why we inspected: This inspection was a scheduled inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.