Archived: North London Home Care & Support Limited Essex

We spoke with two people and the relatives of two other people who used the service. A relative said, "I can trust them. I have confidence that they know what they are doing." Another said, "They deliver a very personalised service."

All the people that we spoke with told us that the care workers knew what they were doing. One relative said, "Their training is very good. They are trained to use the handling equipment very well and were trained before they came." One staff member said, "The training is second to none. The management ensure that our training is always up to date."

We saw that the service had guidelines for the prevention of cross infection. We saw the training matrix which showed that all staff had received infection control training within the last two years.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately. People were given support by the provider to make a comment or complaint where they needed assistance.