Evergreen Care Provider Limited

Updated 28 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspector carried out the inspection.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. They were also the provider. They are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service short notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection. Inspection activity started on 13 June and ended on 19 June 2019. We visited the office location on 19 June 2019.

What we did: Prior to the inspection visit we gathered feedback from two people’s relatives and two care workers. We looked at the information we held about the service and used this to help us plan our inspection. This included information the provider must notify us about, such as allegations of abuse. We also considered the Provider Information Return. This information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also gathered feedback from commissioners who work to find appropriate care and support services for people and fund the care provided.

During the inspection visit: We spoke with the registered manager and the care co-ordinator. We reviewed two people's care records, to ensure they were reflective of their needs. We reviewed records relating to the management of the service such as quality audits and people's feedback. We reviewed two staff files to check staff had been recruited safely.

Updated 28 June 2019

About the service

Evergreen Care Provider Limited provides personal care to people living in their own homes, Support is provided to older people, younger people, people with mental health conditions, people living with dementia, people with sensory impairments, people with learning disabilities and children. CQC regulates the personal care provided. At the time of our inspection visit three adults and one child were in receipt of personal care.

People’s experience of using this service and what we found

People felt safe and remained living in their own homes in line with their wishes. Procedures were in place to protect people from harm and staff understood the risks associated with people's care to keep them safe. Strong emphasis was placed upon continually developing the safety of the service and learn lessons if things went wrong.

Staff were recruited safely. Enough staff were employed to ensure people received all their care calls, from familiar staff at the times agreed. Staff felt valued and received the support and training they needed to be effective in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives provided positive feedback about the care provided and staff knew people well. People’s needs had been assessed before they started using the service and people and those closest to them were involved in planning and agreeing to their care. Care plans contained detailed information to help staff provide personalised care.

People were supported by family members to take their medicines. Peoples nutritional needs were met, and the management team and staff worked in partnership with health and social care professionals to ensure people received effective care.

People were encouraged to remain independent. People’s care and support was provided in a dignified way by respectful staff.

Systems were in place to manage and respond to complaints. People and relatives were happy with the service they received, and the way Evergreen Care Provider Limited was managed. The management team demonstrated commitment to providing high quality care.

Effective systems continually monitored and evaluated the quality and safety of the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.