Background to this inspection
Updated
26 January 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
One inspector carried out this inspection. The provider was given 48 hours notice because the service provides support for younger adults who are often out during the day; we needed to be sure that someone would be in.
Before our inspection we reviewed the information we held about the service. Providers are required by law to notify us about events and incidents that occur; we refer to these as notifications. No incidents had occurred that required a notification at the time of our inspection. The provider completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about their service, how it is meeting the five questions, and what improvements they plan to make. We used the information we had gathered to plan what areas we were going to focus on during our inspection.
On the day of our inspection we met with all of the people who used the service and spoke with two of them. We also spoke with five staff and the registered manager. Following our inspection we spoke with three of the people’s friends or relatives by telephone. We spent time in communal areas observing daily routines and the interactions between staff and the people who used the service. We looked at the care files for three people and recruitment records for two staff.
Updated
26 January 2015
Our inspection took place on 15 December 2014.
The provider is registered to provide personal care. The provider was offering a ‘Supported Living service.’ The four people who used the service were being supported by staff 24 hours a day. They lived in two houses within the community.
A manager was registered with us as is required by law. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was our first inspection of this service as they were only registered with us in March 2014.
People told us that they felt safe. We saw that there were systems in place to protect people from the risk abuse.
People told us that they were happy with the meals on offer. We saw that people were supported to have a nourishing diet and drinks were offered throughout the day so that they were less at risk of dehydration.
Staffing levels were sufficient so that people would be safe and their needs were met in the way that they wanted them to be.
People and their relatives described the staff as being kind and caring and our observations showed that they were.
We saw that interactions between staff and the people who used the service were positive in that staff were kind, polite and helpful to people.
We found that that people received care in line with their best interests. Staff gave us an account of what Deprivation of Liberty Safeguarding (DoLS) meant and what they should do if they identified any DoLS issues.
Staff told us that they were provided with the training that they required. This ensured that they had the skills and knowledge to provide safe and appropriate support to people. Staff also told us that were adequately supported in their job roles.
We found that a complaints system was available for people to use. This meant that people and their relatives could state their concerns and dissatisfaction and issues would be looked into.
People told us that they felt that the service was run in their best interests.