Archived: Transform Medical Group (CS) Limited (Liverpool)

We looked at four treatment records and saw they contained information about clinical and non-clinical outcomes, post-operative notes, consent for photographs to be taken, pathology investigations and a full pre-operative medical history. We saw that risks and concerns were discussed with each patient and information was provided on how to contact the service if any problems arose. There was a 24 hour help line number available with a doctor on call to respond to any issues. This meant that people were assured of assistance in the event of complications at any time.

The people we spoke with told us that they were satisfied with the environment and found it to be 'friendly, well decorated, inviting and comfortable'. All maintenance, fire, waste and facilities contracts were shared with the company who owned the premises and we saw that they were all up to date.

The clinic room was modern and well maintained with appropriate floor and surface coverings and appropriate cleaning fluids were used to help reduce the risk of infection. The nurse at the clinic was the infection control lead and maintained and transferred information about infection control to the other members of staff. This assured us that appropriate steps were taken to keep the environment clean and reduce the possibility of infection.

We found that appropriate checks were undertaken before a person was employed by the service and that there were sufficient numbers of staff to look after the people who attended for treatment.

People we spoke with said 'The staff are very professional' and 'They are very kind and know what they are talking about'.

We observed staff to speak to patients with respect and all consultations took place in private rooms.

We sampled six patient records and found them to be comprehensive and we found that all aspects of the procedure including complications that may arise had been discussed and recorded fully.

We also sampled five staff records and found that staff were supported by the management team and the staff we spoke to told us they felt their training was appropriate to their roles. Staff maintained their required hours for continued professional development (CPD). This ensured that registered nurses were meeting the requirements of the Nursing and Midwifery Council (NMC) to maintain their registration with the Nursing Professional Register.

Patients told us: "I am happy up to now they have been great". "I have been given loads of information to make sure I am fully aware of everything connected to the surgery and I have looked on the internet too".