The Care Quality Commission
  • Hospital
  • Independent hospital

EF Medispa Kensington

Overall: Good read more about inspection ratings

29 Kensington Church Street, Kensington, London, W8 4LL

Provided and run by:
The Beautiful Body Company (UK) Limited

All Inspections

22 November 2022

During a routine inspection

The service has been inspected but not previously rated. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. Staff collected safety information and used it to improve the service.
  • Staff provided care and treatment in line with national guidance. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
  • The service planned care to meet the needs of people who accessed the service, took account of peoples’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment whilst respecting the required consent ‘cooling off’ periods.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities. The service engaged with patients and all staff were committed to improving services continually.

However:

  • The service did not submit their data to the Private Healthcare Independent Network
  • We found a small amount of equipment that was no longer in use, stored in clinical areas
  • Not all paper clinical records were signed and dated

5 February 2014

During a routine inspection

We spoke to six people who had used the service, a head therapist, the therapy co-ordinator, a doctor, a nurse and a manager. We also examined five sets of clinical notes and looked at all clinical areas, including the operating theatre. People we spoke to were very positive about their care, telling us staff were 'very professional' and 'very kind'. People were given sufficient information to give informed consent to treatments.There were enough qualified, skilled and experienced staff to meet people's needs and those staff were supported to deliver care and treatment safely and to an appropriate standard. People were protected from the risk of infection because appropriate guidance had been followed and were cared for in a clean, hygienic environment. They were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

12 March 2013

During a routine inspection

People who had used the service told us that they were given information about their care and treatment before they underwent procedures. They said that staff were "professional", "welcoming" and "very helpful".

People who had used the service described it as "very good". They said that staff "listen to what I want". Appropriate medical checks were undertaken before people received treatment and they received appropriate after-care. Staff had been trained in what to do in a medical emergency and there were emergency drugs and equipment available.

There were written policies on safeguarding adults, including how to report any concerns. Staff we spoke with confirmed that they were aware about how to report any concerns to the manager. They confirmed that their manager was always available at the location.

When staff started at the service they received an induction. Staff undertook mandatory training on an annual basis. All had annual appraisals.

The provider conducted audits to monitor the quality of the service it was providing and this was made available to people who use the service. Regular patient feedback questionnaires were undertaken on a random sample of people who had used the service.