Archived: Cedar Community Care

We spoke with six people and three relatives of people who used the service. We also spoke with four members of staff, the director of services and the registered manager who supported the people who used the service.

The people we spoke with who used the service all provided positive feedback regarding their experience of the service. Comments included 'they're efficient, very professional, caring and highly organised' and 'they listen to what you want, ask me how things are going and ask me how I like things done'.

We viewed four care plans. There were robust arrangements in place that demonstrated that consent had been provided in relation to the care that people received. People we spoke with were aware of the content of their care plan.

Recruitment procedures protected people from the risk of being supported by unsuitable care staff because references had been fully checked.

Staff were knowledgeable about the people they supported and they were provided with training appropriate to their roles. Staff were regularly supervised. One member of staff told us "our priority is the service user. We employ the appropriate people and would recommend them to other people as a good place to work.'

We found that the provider had robust systems in place to regularly assess and monitor the quality of the services provided.

We spoke with four people and one relative who used the service. We also spoke with four members of staff and the Director of Services who had the responsibility of overseeing the service.

The people we spoke with who used the service all provided positive feedback regarding their experience of the service provided. Comments included 'the service is very good' and 'I feel very well supported'.

We viewed four care plans. Individual needs were established before the person used the service. We found that the care plans were detailed and specific to the individual's needs and preferences.

Where risks were identified we found that the agency did not carry out robust risk assessments of the needs of people. The provider did not take proper steps to ensure that each person is protected against the risks of receiving care or treatment that is inappropriate or unsafe.

The majority of staff had received training appropriate to their role but supervisions for all staff were not held regularly. Staff we spoke with felt well supported. One person commented 'I never feel that you cannot raise an issue and your views are listened to'.

We found that the provider had systems in place to deal with comments and complaints, including providing people who used the service with information about that system.