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Inspection report

Date of Inspection: 5 June 2014
Date of Publication: 1 August 2014
Inspection Report published 01 August 2014 PDF | 77.13 KB

Overview

Inspection carried out on 5 June 2014

During a routine inspection

We considered our inspection finding to answer questions we always ask;

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

This is a summary of what we found -

Is the service safe?

Systems were in place to assess any risks identified when planning people's care and support. We found that these systems were effective. We found that the risks to people who used the service had been assessed and that the risk were reviewed on a regular basis. People who used the service told us they felt safe.

Is the service effective?

People who used the service told us that they were happy with the care and support they received. Their comments included, “Food very good”, “Excellent” and “Good.”

Is the service caring?

People were supported by pleasant staff. The majority of people told us that they were happy with the staff team that supported them. People’s comments included “They look after me well” and “The staff are nice.”

Is the service responsive?

A system of review was in place to enable care plans to be updated on a regular basis. We saw that a system was in place that enabled people to send their comments / complaints and compliments to the provider.

Is the service well-led?

The newly recruited manager of the service shared with us their action plan which they had developed to make improvements to the service. The manager demonstrated a clear plan which included enabling people who used the service to participate in developing the service further.