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Inspection Summary


Overall summary & rating

Good

Updated 27 September 2016

This inspection took place on 3 June 2016 and was unannounced.

Greengate House is a two storey purpose built care home. The home accommodates up to 12 people with mental health needs. It is close to local amenities and public transport links.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The last inspection of Greengate House took place in June 2014 and we found that the service was meeting all of the regulations we assessed.

People were protected from the risk of abuse. People understood how they should be cared for and who they should speak to if they were not happy about the service they received.

Systems were in place for the management of people’s medicines. A designated storage room was available to ensure that people’s medicines were kept safe. Wherever possible, people managed their own medicines.

Recruitment procedures were in place to help ensure that only suitable staff were employed to support people.

Procedures were in place to help ensure that people could be safely evacuated in the event of an emergency.

People told us that they felt that the staff supporting them were knowledgeable, and understood their needs.

People were happy with the meals available to them. People also, when appropriate had access to kitchen facilities to plan, prepare and cook their own meals.

People told us that staff asked for their opinions and listened to what they had to say and that their decisions were respected.

The atmosphere in the service was calm and relaxed and it was evident that people had formed strong respectful relationships with others.

People were encouraged to freely express their lifestyle choices and individuality in relation to how they spent their day, their religious beliefs and personal presentation.

A service user guide was available to inform people about the service. However, we found that some of the information in the service user guide was in need of updating.

We recommend that a review of the service user guide takes place to ensure that people have access to up to date information.

The registered provider had a complaints procedure that was readily available to people who used the service. People had the opportunity to comment on the service at any time.

People accessed the local community on a regular basis to visit shops, the pub, coffee mornings and places of worship.

Quality assurance systems were in place to ensure that the service was safe and that people received the care and support they needed.

The registered provider regularly asked people for the views on the service they received by way of a survey. Once the people’s views had been sought the finding were sent to the service and any actions needed were taken.

Inspection areas

Safe

Good

Updated 27 September 2016

The service was safe.

People felt safe living at the service.

Procedures were in place for people to have their medicines when they needed them.

Procedures were in place to support people’s safety in the event of an emergency.

Effective

Good

Updated 27 September 2016

The service was effective.

People were supported by staff to keep healthy.

People felt that the staff supporting them met their needs.

People had the opportunity to plan and prepare their own meals.

Caring

Good

Updated 27 September 2016

The service was caring.

People felt that staff were caring.

People were treated with respect and their dignity was maintained.

People had access to Information relating to promoting choice, involvement and individual’s rights.

Responsive

Good

Updated 27 September 2016

The service was responsive.

People’s needs and wishes were planned for.

People had access to and around the local community.

A complaints procedure was in place and people knew how to raise any concerns they had.

Well-led

Good

Updated 27 September 2016

The service was well-led.

A registered manager was in post.

The registered provider regularly asked people for their views on the service.

The registered manager was in the process of appraising all aspects of the service at Greengate House to identify areas of potential improvement to the service.