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Inspection report

Date of Inspection: 16 February 2012
Date of Publication: 10 April 2012
Inspection Report published 10 April 2012 PDF | 49.24 KB

Overview

Inspection carried out on 16 February 2012

During a routine inspection

People who talked to us were happy to be living and working at Kingshill and we saw that the service promoted their wellbeing and safety.

We were told:

“I love this place I think it’s the best place I’ve ever been in.”

“I like the building and it’s handy for the bus stop.”

“I’ve never had a complaint I’m happy just as it is.”

“They treat me with respect it’s awfully nice here.”

When asked about improvements needed we were told:

“There’s nothing really, they have socials and we get invited, there’s good family contact and low turn over of staff.”

And:

“The “Star” is great. (Recovery Star support package) It’s rewarding to think about and find things you want to achieve. I write poetry and Making Space has published them. I’m encouraged by staff to improve myself.”

We found the service at Kingshill compliant with the essential standards of quality and safety assessed. We found the manager to be well organised, diligent, and competent and so the service was well run.

It was clear that through his leadership skills the changes in emphasis towards enabling and promoting independence had been fully embraced by people living at Kingshill and implemented by those working in the service.

We found the people living at Kingshill were supported to be successful and to have a good standard of life.