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Inspection Summary


Overall summary & rating

Good

Updated 20 October 2017

Kingshill is a residential care home that provides short term accommodation and 24 hour care, support and enablement services for a maximum of 15 people who suffer or have suffered from a mental illness. The home is situated in the Standish area of Wigan. At the time of our inspection 14 people were living at the home.

At the last inspection in August 2015, the service was rated good. This inspection took place on the 6 July 2017 and was unannounced. At this inspection we found the service remained good overall. For the last five years the service had consistently met the standards we inspected against.

The management team promoted a culture of inclusion, and people living at the home were encouraged to achieve their goals and improve their skills of daily living. People’s goals and plans were reviewed regularly with input from an occupational therapist. Support was provided to people in a way that helped them achieve the best results they could.

Staff we spoke with were aware of how to recognise signs of abuse, and systems were in place to guide them in reporting these. They were knowledgeable about how to manage people’s individual risks, and were able to respond to people’s needs. People told us they were supported in a safe way and worked with staff to have their medicines when they needed them.

People told us staff knew how to support them and understood how to meet their needs. Staff had up to date knowledge and training to support people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in place supported this practice. People had food and drink they enjoyed and had choices available to them. Staff actively encouraged and supported people to maintain a healthy lifestyle. People said they had access to health professionals when they needed to. Relatives were confident their family member was supported to maintain their well-being and had access to the health professionals as they needed.

People said they were happy living at the home and supported by patient and kind staff. Relatives told us they were happy with the service their family member received. They told us staff were patient and knew people’s preferences and respected them. People living at the home were able to see their friends and relatives as they wanted. We saw staff treated people with dignity and respect and had a good knowledge of people’s rights.

The management team sought people’s views and acted upon them. People and their relatives knew how to raise complaints and felt confident that they would be listened to and action taken when needed.

The registered manager promoted an inclusive approach to providing care for people living at the home. For example, people and their relatives were encouraged to attend regular meetings, and to complete questionnaires to share their views about the quality of the service. The management team had actioned suggestions made by people, their families and staff where possible, and took a proactive approach to making improvements. The provider had systems in place to monitor the quality of care and treatment people living at the home received. The registered manager had identified where improvements were needed and had a plan in place to ensure these were made in a timely way.

Inspection areas

Safe

Good

Updated 20 October 2017

The service remains Good.

Effective

Good

Updated 20 October 2017

The service remains Good.

Caring

Good

Updated 20 October 2017

The service remains Good.

Responsive

Good

Updated 20 October 2017

This service remains good

Well-led

Good

Updated 20 October 2017

The service remains Good.