The Care Quality Commission

Archived: Redmond House

3 George Hattersley Court, Occupation Road, Corby, Northamptonshire, NN17 1EA (01536) 264522

Provided and run by:
Voyage Limited

Important: The provider of this service changed. See new profile

All Inspections

13 December 2013

During a routine inspection

We were accompanied on this visit by someone called an expert by experience. This person has personal experience of managing, or using a health, mental health and/or social care service. We take an expert by experience to inspections to talk to talk to people to help us understand the experience of people living there.

The expert by experience observed the relationship between staff and people living in the home. He was not able to speak directly to people because of the communication difficulties that people had. He said staff were friendly and positive towards people. 'As an outsider I was very privileged to meet such wonderful carers. I was very pleased to find that the carers are the kind of people that gives carers a good name. All it leaves me to say is keep up with the good work'.

He spoke with a relative who confirmed that the service was very good. We also spoke with three relatives. They told us that care was very good. One relative said: 'they are a good set of staff. I have never had any problems'.

This was a largely positive inspection. Relatives we spoke with said that care that staff supplied was good.

There were a small number of suggestions: more trips out, a bigger food budget, and for management to always recognise and praise staff when they had done a good job.

20 July 2012

During a routine inspection

As people had communication difficulties, we did not speak to anyone about the service they received.

We spoke with four relatives. They were all happy with the support their relatives received. One relative told us the staff were "friendly and good at their jobs."

Another relative said she had been involved is setting up the care plan when her daughter had been admitted: and she was completely satisfied with every aspect of care.