Archived: Three Sisters & Bronte View

A relative of a person who used the service told us 'Three sisters is as good as it gets for a care home. Staff are very dedicated and compassionate.' Another relative told us 'It is pretty good, the new key worker is full of all sorts of good ideas.'

We found the provider had implemented new care records which were an improvement over the old records. People's needs were individually assessed and information was available in a clear and concise format. We found there were a range of activities for people to be involved in.

We found the provider had systems in place to safeguard people from abuse. Staff understood the importance of identifying and reporting abuse and were confident the manager acted on any concerns.

We found staff had received appropriate training to undertake their role and were well supported by the management structure.

The provider had systems in place to monitor the quality of its service through regular audits. Processes were in place to gain feedback from staff, people who used the service and their relatives.

We discussed with staff how information was shared between shifts and they told us they had good verbal handovers. They also explained they had a communications book used to ensure information was passed on. They told us they thought the people who used the service received excellent care and support.

We looked at two of the flats in Bronte View. One person living there told us they had been involved in the decoration of their room. They also told us, 'I love my room, there is lots of space'.

We judged there were enough qualified, skilled and experienced staff to meet people's needs.

We judged accurate and appropriate records were maintained in all areas except individual care records but the provider was addressing this at the time of our inspection.