The Care Quality Commission
  • Residential substance misuse service

Archived: Marner House

79 Fitton Street, Nuneaton, Warwickshire, CV11 5RZ (024) 7664 1492

Provided and run by:
Voyage Limited

Important: The provider of this service changed. See new profile

All Inspections

21 May 2013

During a routine inspection

When we visited Marner House, we spoke with three people who used the service, three members of staff who supported people, the deputy manager and the registered manager. We read the care records for three people who used the service and observed staff's interaction with people when they were providing support.

During our visit we saw people were taking part in various activities. One person asked if they could go for a walk into town and they were supported by staff to do this. Other people spent time in the kitchen preparing food or watching television in the lounge. One person we spoke with who used the service told us, 'A billion and ten stars for the staff' and 'Staff are very good.'

We saw that people's care was planned according to their needs and dependencies. One person who used the service, showed us their flat. They told us how staff supported them to do things, such as their laundry and cooking. We found that this support was reflected in their care plans.

We spoke with the manager who showed us they were in the process of updating the format of people's care records. We saw the new format included a detailed section about how people who lived in the home made decisions and gave consent to their care and treatment.

We found that there was a system for monitoring the quality of the service, which included regular audits by the provider.

2 November 2012

During a routine inspection

We met and spoke with two of the people who use the service. People told us they were happy at Marner House and 'have a laugh and joke' with the staff team. We also spoke with the deputy manager and two members of care staff.

We observed there were positive interactions between the people living at Marner House and staff. We saw staff provided care and support to people in a manner that respected the person's privacy and dignity.

People were supported in promoting their independence and community involvement. Staff told us that they encouraged and supported people to be involved in the local community and access other social and leisure services. People had their own social interests which had been included in their rehabilitation plan. We saw that shopping and leisure outings took place on a very frequent basis.

We saw that people expressed their views and were involved in making decisions about their care and treatment. They understood the care and treatment choices available to them. We saw that people were involved in the decisions made about their rehabilitation and promoting independence. One person said 'Staff asked me what I could do and what help I needed.'

23 September 2011 and 10 January 2012

During a routine inspection

During our visits to this service on 23 September 2011 and 10 January 2012 we spoke

with four people currently using the service, the acting manager, the staff on duty and

three relatives.

The people using the service told us that they felt included in planning the support they

received by being involved in compiling their plans. We saw that people had signed their

support plan documentation to confirm their agreement of the content.

We saw that people had easy relationships with the staff on duty during our visits. They were engaged in positive conversations with jovial banter either on a one to one basis or as a group. We also observed that the staff were available to provide support or assistance as necessary, but were unobtrusive and encouraged people to undertake

whatever task was required themselves before stepping in to provide assistance.

One person we spoke to told us that they felt they were involved in the day to day running of the service as they participated in planning the menu each week and they attended the monthly residents meetings that were held. "We have monthly residents meetings that I enjoy and join in".

We asked people if they felt safe in the service. They told us that they liked the staff and felt comfortable. One person commented "I'm happy, I have no concerns".

We spoke to the staff on duty about the safeguarding procedures for the service. They told us that they had completed safeguarding of vulnerable adults training and were able to advise what they would do if they suspected, witnessed or observed abuse taking place. Training records we were provided with confirmed that the staff team had received training in this area.

We looked at the recruitment process for new staff which confirmed that a robust

recruitment procedure safeguarded the people using the service.

We looked at the staff rotas for a specific period of time and saw that the numbers of staff on each shift were appropriate to be able to meet the support needs of the people using the service. We asked the staff on duty if the felt there was adequate staff available and they told us that they felt that there was.

Training records we were provided with demonstrated that the service ensures that the

staff are provided with the necessary training and refresher training to enable them to

undertake their role. Staff we spoke with told us that that the training provided was good and met their needs.

We looked at how the service measures the quality of care and support provided. In

addition to regular one to one meetings with people and daily discussions we were told

that the service carried out an annual survey to seek the views of the people using the

service, their relatives and any other interested parties such as associated health care

professionals. We saw the results of the survey that had been undertaken in 2010. We

were told that an action plan had been compiled as necessary to address any issues that had arisen form the survey to ensure that the service was continuing to improve the quality of the service provided.