5 December 2013
During a routine inspection
We saw evidence that individual support plans for three people living in the home had been developed following an assessment of their needs. The provider demonstrated how they worked with other services and individuals to meet the needs of people living in the home.
We looked at the number of staff on duty throughout the day and night. Sufficient numbers of staff with the right, qualifications, knowledge, skills, competencies and experience met the needs of people who used the service at all times.
The provider sought the views of people living in the home, their relatives and staff. Feedback was used to make improvements to the service. Relatives told us, 'If we've had an issue, they've [staff] been good at trying to resolve it.' The provider had systems and processes in place for identifying, assessing, monitoring and reviewing the quality of services offered to people living in the home.
In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time of this inspection. We have advised the provider of what they need to do to remove the individual's name from our register.