The Care Quality Commission
  • Care Home
  • Care home

Archived: Red Gables

1 Pinnocks Croft, Berrow, Burnham On Sea, Somerset, TA8 2NF (01278) 786607

Provided and run by:
Voyage Limited

Important: The provider of this service changed. See new profile

All Inspections

2 September 2013

During a routine inspection

When we visited 10 people were using the service. People had very complex needs and not all were able to engage in conversations with us. We were able to observe how staff interacted with people and we spoke to staff about the experiences of the people they supported. The atmosphere in the home was happy and relaxed.

Staff interactions were kind and professional and people appeared very comfortable with the staff who supported them. We saw that staff were very skilled in recognising and responding to changes in people's behaviour which may indicate they were unhappy or becoming distressed. The staff we spoke with had a very good understanding about the needs and preferences of the people they supported.

The staff we spoke with demonstrated a good understanding of how to support people to make decisions. They knew the procedures to follow where an individual lacked the capacity to consent to their care and treatment. This meant that people's rights were protected.

The home followed appropriate procedures for the management and administration of medicines. This meant that people received their prescribed medicines when they needed them.

Staff recruitment procedures minimised risks to the people who lived at the home. Staff felt well supported and systems were in place to ensure that staff received up to date training appropriate to their role and the people they supported.

Systems were in place to monitor and improve the quality of the service people received.

31 October 2012

During a routine inspection

When we visited nine people lived at the home. Five people were away on holiday supported by four members of staff. We were able to meet with the four remaining people at the home. The people we met with were unable to engage in conversations with us. We were however able to see how staff interacted with people and we spoke with staff to find out about the experiences of people who lived at the home.

People appeared very comfortable in the presence of staff and it was evident staff knew people well. Staff were observed being kind, caring and patient when they supported people. The atmosphere in the home was relaxed and happy.

Staff spoken with told us that routines in the home were very much determined by the people they supported. They told us that people were able to choose what time they went to bed, got up in the morning and how and where they spent their day.

We observed that staff responded quickly to any requests for assistance. They were skilled in recognising and responding to people's needs where the individuals were unable to communicate their needs verbally.

We observed that staff were competent and professional in their interactions with people who lived at the home.

24 May 2011

During a routine inspection

The majority of people living in the home have limited verbal communication. Some people were able to answer yes to questions. We spent time during a visit to the home observing people's experience and staff interaction.

The atmosphere in the home was friendly and cheerful. Many people were engaged in one to one activities with staff, for example, doing puzzles, helping in the kitchen and drawing pictures. Some people were watching TV and some were wandering around the home and others were sitting quietly. Some people were out on activities, such as recycling.

Staff were observed being kind, patient and respectful in all interactions with people in the home. Staff showed an excellent knowledge of people's needs and understood each person's communication methods. People responded and interacted well to staff.

We saw activities plans that showed people attend a variety of activities. For example, swimming, bowling, recycling, sailing, pub outings, cinema, light therapy and gym. Some people indicated they enjoyed these activities.

The home is developing more pictorial methods to help people communicate and make choices. We saw some examples of food choices and activity plans that used photographs.

At lunchtime we found that people came in and out of the dining room at various times depending on what they had been doing in the morning. Some staff sat with people assisting and supporting them throughout the meal. Staff were respectful and patient when assisting. Some staff ate with people but most staff were busy doing other work or were in the kitchen. Although the atmosphere was fairly relaxed it felt a bit disjointed with people and staff coming in and out. People were offered choices in drinks. We did not see choices in meals being offered but were told people had been asked that morning what they would like to eat. The home has their main meal at lunchtime unless people are out on activities then it is changed to the evening. The reason behind having the main meal at lunchtime was unclear and it was not clear if this was the choice of the people living in the home.

We saw a sample of people's bedrooms and found them to be decorated and furnished to a good standard. We were told that staff involve people in choosing colours and furnishings as much as possible.