Archived: Kemp Lodge

We asked people whether they gave consent to their care, treatment and support they received and what happened if they refused. People said they could agree or refuse and could change their mind if they wanted to. We asked staff what they would do if a service user refused something that was planned for them and they told us that they discussed it with the person and tried to persuade them but could not force someone to do anything if they did not consent. We asked people if they knew how to make a complaint if they were unhappy with anything, and they did.

People said that they received the care they needed and we saw that it matched their care plans. We observed staff interact with and care for people in a kind and professional way. Staff acted as if they knew the different needs and plans for all of the service users.

People told us that there were always enough staff to look after them but that outings were sometimes cancelled if there were not enough staff. We looked at staffing records for the last four months and found that between there were always a minimum of four staff on duty during the day and two at night.

We asked people if the home was clean and they said it was. However, we observed general cleanliness and infection control and there were some areas of concern.

'The support we get is very good', 'It's marvellous here, just like home',

We observed staff treated people well and recognised and understood their behaviour and needs.

Evidence demonstrated that people who used the service were involved in how they were cared for. Support plans identified people's needs and how their needs were to be met. Risk assessments were seen to be individualised and formal risk assessments were used, these included for example health and safety, kitchen use, road safety, agitation /self harm. Management plans were in place detailing what staff needed to do to prevent or minimise the risk. Risk assessments and support plan records were accurate and reviewed regularly.

The provider had systems in place to monitor the quality of service and to gain people's views on the service and how improvements could be made.