The Care Quality Commission
  • Residential substance misuse service

Archived: Calvert House

Mill Lane, Leyland, Lancashire, PR25 1HY (01772) 459978

Provided and run by:
Voyage Limited

Important: The provider of this service changed. See new profile

All Inspections

23 May 2013

During a routine inspection

People told us they could express their views and were involved in decision making about their care. Their right to self determining in how they lived their lives as valued citizens within the wider community was acknowledged. Where legal requirements restricted peoples choices this was managed very well.

Care plans were individualised and people were supported and encouraged to be involved in the life of the home and were given opportunity to participate in a wide range of activities. 'Staff know I'm aiming to be independent because I discuss this with them at my review meetings'. We were told staff were 'good' and 'helped' them. One person told us 'I like them joining in with what I do. I have done mosaics and I am now doing a body combat class'.

The service worked well with other health and social care professionals to ensure people had all the help they needed.

People received their medication when they needed it. Staff had been trained to do this safely.

People who use the service benefit from staff who had been subject to the necessary character checks to ensure they were fit, trustworthy, qualified and physically and mentally fit to do their job.

The provider had an effective established system to regularly assess and monitor the quality of service that people received. People were asked for their opinion about the running of the home and their views were taken into account for future planning. .

18 April 2012

During a routine inspection

People living in Calvert House indicated they were happy living there. They told us they were 'very happy' and they could do most things they wanted. One person told us, 'This seemed the best option for me. I want to live independently, so I'm staying here until this is possible.'

People told us staff were respectful to them and they were able to have their say in how they wanted to be helped. They were supported to do the things they wanted to do and had a key worker who gave them one to one support. They told us they could voice their opinions and make comments before any decisions were made regarding their care and support.

One person told us about their plan for the future and how this will be achieved with staff support. Staff were described as being 'very good' and 'helpful'. People using the service had access to other health and social care professionals. They had care plans that took into account their aspirations for their future.

People told us staff treated them well and they had no cause for concern. They were confident to raise any concern they had. There were no rigid routines they had to follow. We found people were kept safe in the home and when they went out. They were represented in their best interests. They were cared for by staff that were well trained and were always available to support them all the time.