Archived: Coleman Street

Updated 4 November 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We reviewed the information we held about the service. This included any safeguarding alerts and outcomes, complaints, previous inspection reports and notifications. A notification is information about important events which the provider is required to send us by law.

This inspection took place on 8 September 2015 and was unannounced. The inspection was carried out by two inspectors.

We spoke with four people who used the service, two support workers, one senior support worker and the registered manager. We carried out observations of the interactions between people staying at the home and staff as some people were unable to speak with us. We looked at four people’s care records and other documents relating to the management of the service such as medicine records, meeting minutes and audits carried out by the provider.

We spoke with relatives of two people who used the service to ask for their feedback.

Updated 4 November 2015

This inspection took place on 8 September 2015 and was unannounced. At the last inspection in November 2013 the provider was meeting all of the regulations that we looked at.

The service provides accommodation and personal care for up to eight people with a learning disability within the residential home, and personal care to a further six people living in the adjoining properties. At the time of our visit there were fourteen people living at the service.

The home has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe and protected from harm by staff who had a good understanding of safeguarding and different types of abuse. People were supported by staff who knew them well and had detailed support plans which reflected their preferences. People had detailed risk assessments that gave guidance to staff about the risk involved in their care and how to keep them safe. We saw that people received their medicines safely and in a timely manner. People’s medicines were managed safely and there was a clear auditing process in place so that medicines were checked and accounted for.

People were supported by staff who were well trained and supported by both the registered manager and the provider. Staff asked people for consent before carrying out care and the support provided respected people’s rights and freedom. People were supported to make decisions about what to eat and drink and there was a varied menu that reflected people’s choices. People were encouraged to shop for food as well and help prepare it where possible.

People were cared for by staff who were sensitive in their approach and who cared about their wellbeing. Staff encouraged people to be as independent as possible and were warm and friendly towards people. People were encouraged to express their views through group and one to one meetings. Staff respected people’s privacy and personal space.

People were encouraged to follow their interests and were supported to develop hobbies and take part in activities that they found enjoyable. Staff had a good knowledge of people’s care plans which reflected their individual support needs. People and their relatives were involved in care planning and were encouraged to give feedback, both positive and negative, to staff and the registered manager.

There were systems in place to monitor quality and the provider carried out regular audits to ensure that people were safe and received the care that they needed. People and their relatives were encouraged to given feedback about the service and any complaints, concerns or suggestions were acted upon in a timely manner. The manager was visible and operated an ‘open door’ policy giving people, relatives and staff opportunities to speak with them.