The Care Quality Commission

Archived: Copperbeech

23 Copperbeech Drive, Balsall Heath, Birmingham, West Midlands, B12 8SN (0121) 440 8419

Provided and run by:
Voyage 1 Limited

All Inspections

21 November 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service. People using the service had complex needs which meant they were not able to tell us their experiences. We spoke with two relatives, three staff members and a relief manager.

We saw that all of the staff at the home treated people with warmth and kindness. A visitor told us, 'Our relative is very happy here, they are looked after really well'.

The people who use the service were involved in influencing the care and welfare they received. Care was planned and designed to meet the individual health and welfare needs of the people who used the service.

We saw that the provider had made suitable arrangements to ensure that people living at the home were safeguarded against the risk of abuse.

We found the premises unsuitable to meet the care and wellbeing of the people who use the service because the property and surrounding grounds were poorly maintained and some parts were unsafe.

We found there were not enough skilled, qualified and competent staff on duty to provide people with the care they required to meet their individual needs.

The provider did not regularly monitor the quality of the service provided and introduce changes when required. Quality audits were not followed up as planned.

The provider told us they intended to close the care home in January 2013.

17 January 2012

During a routine inspection

Due to their illnesses we were not able to talk with people to obtain their views about the care and support they received. People who use the service appeared to be happy with the service they were receiving. The documentation we reviewed and observations made during our visit; indicated that people were being given choices about the way in which they wanted to live. People were being encouraged to do things for themselves so that they maintained their independence and daily living skills.

We observed care workers being respectful towards people and they spoke calmly to people. Care workers repeated information and questions; this was to enable the person to understand what was being said to them.