The Care Quality Commission
  • Care Home
  • Care home

Archived: Voyage 1 Limited - 3 St Philips Close

3 St Philips Close, Leeds, West Yorkshire, LS10 3TR (0113) 277 8068

Provided and run by:
Voyage 1 Limited

All Inspections

20 July 2013

During a routine inspection

Due to their complex needs, people were not able to tell us about their experiences. We therefore used a number of different methods to help us to understand the experiences of people, including observing the delivery of care. We spoke with all of the staff on duty.

We saw records that demonstrated key people, including relatives and other significant people were consulted about the care needs and wishes of people living at the service. This information was then used to devise a plan of care which empowered and was fulfilling for each person.

We saw how staff supported people, at their own pace, to make sure they knew how best to meet a person's needs. We saw many examples of good practice, including people being treated with respect and dignity.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage the administration of medicines safely.

Staff talked enthusiastically about their work. There were enough staff on duty to meet people's needs. Staff were receiving training on a regular basis and this was monitored by the manager.

There were quality monitoring systems in place, which included relatives giving feedback about the care and treatment provided. This gave a good overview of the quality of the service and provided feedback which if required, could be acted upon by the provider. This also meant that the quality of the service was being kept under review.

12 September 2012

During a routine inspection

. One relative says in a returned quality assurance survey, ' I would like to add that I am very satisfied in general with my relatives care. I visited them some two weeks ago and they looked so well, content and alert.' Another relative says, 'You have help my relative in their ability to walk again' 'I have seen an improvement in their mobility due to the range of activities they undertake'.

People we could not communicate with were observed to be comfortable and happy

One returned satisfaction survey says 'security is a major concern and the people that are supported are very secure in there home'. Another says 'The manager deals with any problems that arise in a swift manner and puts in place any necessary changes'.

People we could not communicate with were observed to be happy and comfortable and safe.

People we could not communicate with were observed to be happy and comfortable and positive relationships were observed being fostered between those using the service and those caring for them. One returned relatives' satisfaction survey says 'We are highly delighted with the amount of staff available'.

One relative in a returned satisfaction survey states, 'My relative has been at St Philips Close for nearly two years and they have settled in great. I am highly delighted with the staff and manager, they always make you feel very welcome. I can go anytime, everyone is always happy to see me and we get asked to be involved in lots of things that go off in the home'.

One returned relatives satisfaction survey says ' I am highly delighted with the amount of staff available', They go on to say 'The manager is very approachable , they will deal with anything thrown at them in a very positive way'.

People using the service were observed to be comfortable and happy. A sample of peoples returned satisfaction surveys show that they are happy with the care and support provided. One person says they are kept informed and receive copies of 'Kite' (Voyage Newsletter) regularly'.