Hazelwood House

Updated 13 December 2018

In December 2016 Partnerships in Care merged with the Priory Healthcare Group.

Priory Healthcare Group is now the provider of care to this hospital.

The CQC registers Hazelwood House to carry out the following regulated activities:

• Assessment or medical treatment for persons detained under the Mental Health Act 1983
• Diagnostic and screening procedures
• Treatment of disease, disorder or injury

Hazelwood House is a low secure unit for males with a Learning Disability, including those with co-morbid personality disorders, mental illnesses and autistic spectrum disorders.

The hospital aims to reduce patient risks and promote relapse and prevention strategies. The hospital helps patients develop skills for supported or independent living.

Hazelwood House is registered to provide services for up to 14 patients. There were 13 patients at the time of inspection.

CQC’s last inspection was in April 2016 and the service was rated good in all key questions.

Updated 13 December 2018

We rated Hazelwood House as outstanding because:

• The service provided safe care. The environment was safe and clean. There were sufficient nurses and doctors. Staff assessed and managed risk well, managed medicines safely, followed good practice with respect to safeguarding and minimised the use of restrictive practices. Staff had the skills required to develop and implement good positive behaviour support plans to enable them to work with patients who displayed behaviour that staff found challenging.

• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment of each patient. They provided a range of treatments suitable to the needs of the patients cared for in a ward for people with a learning disability (and/or autism) and in line with national guidance and best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.

• Staff communicated with patients and presented information to them in a way they could understand.

• The staff team included or had access to the full range of specialists required to meet the needs of patients. Managers ensured that staff received training, supervision and appraisal. Staff worked well together as a multi-disciplinary team and with those outside the ward who would have a role in providing aftercare.

• Staff understood and discharged their roles and responsibilities under the Mental Health Act 1983 and the Mental Capacity Act 2005.

• Staff treated patients with compassion and kindness, respected their privacy and dignity and understood the individual needs of patients. They actively involved patients and families and carers in care decisions. Patients and carers spoke positively about the staff and one carer said the care for their relative had been exceptional.

• Staff used innovative ideas to help support patients and improve their experience.

• Staff were responsive to the needs of the patients and supported them to access educational, training and work opportunities.

• Staff planned and managed discharge well and liaised well with services that would provide aftercare. They did this by completing an effective handover with referring and receiving hospitals and external services to ensure an effective care pathway.

• The service worked to the transforming care model. The hospital was well led, and the governance processes ensured that hospital procedures ran smoothly.

• The service was part of the Royal College of Psychiatrists’ peer review quality network.

• The hospital director and the clinical director had successfully implemented a number of changes in a short space of time in order to reduce restrictive practice and improve patient experience. They did this by communicating well with staff and considered their wellbeing throughout the process,

• The hospital director and clinical director had been selected as one of five finalists for the award in the Care Team category of the Great British Care awards.

Updated 11 August 2016

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