2 January 2014
During a routine inspection
The service planned and delivered care and support so that people's needs were met. Staff supported people in an engaging way and regular activities were arranged. Relatives we spoke with told us 'I'm over the moon with the staff and the care' and 'They are caring and loving.'
The service had an effective recruitment and selection procedure in place and carried out relevant checks when recruiting staff.
The home was clean and well maintained and there were systems in place to regularly check the quality of the care and the maintenance and safety of the premises. People were consulted about the care they received and the service had an effective complaints procedure in place.