Archived: BPAS - Hastings

Staff told us that they worked on their own supported by the BPAS counselling advisor and they worked closely as a team. The staff member said “Very good company to work for.”

We found that patients felt fully involved in their care and treatment. We saw that all aspects of treatment was consented to, and documented by both the patients and staff.

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Patients who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The consulting rooms seen were clean, hygienic and comfortable. We saw that the service followed the procedures and policies for infection control.

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Patients were made aware of the complaints system. This was provided in a format that met their needs.

Staff told us that they worked on their own supported by the BPAS counselling advisor and they worked closely as a team. The staff member said 'It's a very rewarding job.'

We found that people felt fully involved in their care and treatment. We saw that all aspects of treatment was consented to, and documented by both the person and staff.

The consulting rooms seen were clean, hygienic and comfortable. We saw that the service followed the procedures and policies for infection control.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard