During our visit to the service we observed the care and support that people were provided with. We also spoke with seven people who used the service. The majority of people who used the service lived with dementia and their methods of how they communicated their views of the service varied. Three people told us about what they thought about the care that they were provided with, one answered yes or no to our questions and three talked to us about their lives and experiences prior to moving into the home. People told us that they were happy with how the staff treated them. A person said that they were always treated with respect and that their privacy was respected. We saw that the staff interacted with people in a caring, respectful and professional manner.
Two people told us that there were activities that they could participate in and one person showed us the garments that they had knitted. A person told us that they chose not to participate in group activities and that the staff often visited them in their bedroom for chats.
A person told us that they felt that their needs were met and that they were included in all discussions about the care and support that they were provided with. Three people told us that the staff assisted them when they needed it or asked for help. People communicated their needs for assistance in various forms, such as using words, sounds and gestures. We saw that the staff were attentive to people's needs and acted on requests for assistance promptly and patiently.
People told us that they were provided with choices of meals and that they were provided with enough to eat. They told us that the food was good. We observed people eating lunch during our visit. The meal looked and smelled appetising. Staff assisted the people who needed help to eat their meal. We saw that the staff assisted them in a patient and caring way. They took their time and assisted people in the pace that they required.