We carried out a review of the data available to us about Windmill Place on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Windmill Place, you can give feedback on this service.
Windmill Place is an extra care facility that provides personal care services to people living in their own flats contained in one purpose-built building in Thame, Oxfordshire. At the time of our inspection 15 people were receiving personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from abuse and harm. Staff demonstrated they knew how to report any concerns relating to people’s safety and the service had systems to report and investigate concerns. Risk assessments identified how potential risks should be managed to reduce the likelihood of people experiencing harm. Staff understood the risks to people and delivered safe care in accordance with people's support plans. There were sufficient staff deployed to keep people safe and meet their needs. The service aimed to ensure only suitable staff were selected to work with vulnerable people, and checks were carried out to allow safe recruitment decisions to be made.
Each staff member had received an induction and training to enable them to meet people's needs effectively. People received their medicine as prescribed, and we saw medicines were managed appropriately and records were accurate and up to date. We saw that supervision meetings and spot checks were planned and conducted for staff who told us they felt supported by the registered manager to perform their role. People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and acted in their best interests; the policies and systems in the service promoted this practice.
People's care plans were person-centred and focused on what was important to people. Care plans were regularly reviewed, and people were involved in the reviews.
People, relatives and staff spoke positively of the management; they found them approachable and supportive. Staff were given appropriate responsibility which was continuously monitored and checked by the registered manager. There were systems to monitor, maintain and improve the quality of the service.
In April 2022 the service changed provider. People told us this was conducted without consultation and was the cause of some anxiety for people and their relatives. However, the majority of people had now settled with the new provider as many of the staff remained working at Windmill Place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 April 2022, and this is their first inspection
Why we inspected
This was a planned inspection for a newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.