Warrior Park Care Home

Updated 14 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector, a specialist advisor in nursing and an Expert by Experience. The Expert by Experience had personal experience of caring for someone who used this type of care service.

Service and service type

Warrior Park Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service did not have a manager registered with the Care Quality Commission. This means that the provider is legally responsible for how the service is run and the quality and safety of the care provided. In the absence of a registered manager the provider’s resident experience team were providing management support. The resident experience support manager was acting as manager.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who worked with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with four people and four relatives. We spoke with the manager (resident experience support manager), regional operations manager, resident experience care specialist, an agency nurse, three care staff, the administrator, a cook, kitchen assistant and activities co-ordinator.

We observed how people were being cared for and reviewed a range of records. This included people’s care and medication records. We looked at the personnel files for four staff and we reviewed records related to the management and quality assurance of the service.

After the inspection

We continued to seek clarification from the provider and the manager to validate evidence found.

Updated 14 February 2020

About the service

Warrior Park Care Home is a care home which can provide nursing and personal care for up to 52 people. The care home accommodates people in one adapted building across two floors. One of the floors specialises in providing care to people living with a dementia type illness. At the time of this inspection there were 36 people living at the service.

People’s experience of using this service and what we found

People told us they were happy with their care. Medicines were administered safely however some staff were not following best practice guidance. We made a recommendation about this. Effective recruitment procedures were in place and people received care in a timely way. The environment and equipment were safe and well maintained. Staff understood how to keep people safe. People were protected from the risks associated with the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were assisted to eat and drink enough to maintain their health and welfare. Staff received appropriate training and supervision. People's health was well managed. Staff worked closely with professionals to provide effective care.

Staff had developed caring relationships with people and respected their privacy and dignity. People’s independence was promoted. Staff ensured people maintained links with their friends and family.

People’s care was based on detailed assessments and person-centred care plans. A range of activities were available. People felt confident raising concerns and complaints had been dealt with effectively. Staff were aware of good practice and guidance in end of life care. People’s religious beliefs and preferences were respected.

Management systems were in place to monitor the quality of the care provided and feedback was used to make continuous improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 17 October 2018) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulation.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.