29 February 2012
During an inspection in response to concerns
As we walked around the premises we met with people on each floor of the service and with several visiting relatives. The people using the service who we chatted to told us they were fine and had everything they needed.
They were satisfied with the care provided and appeared relaxed and comfortable. Comments from people using the service included, 'The girls are very nice, it feels like home' and, 'I'm well looked after, they (the staff) are always there for you'; 'I am very happy here, I have lived here for 4 years and all the staff are lovely'.
A visiting relative commented, 'Staff are very nice, very kind. I couldn't think of anything I could complain about'. They confirmed that they sometimes helped to feed their relative, but that it was personal choice to do so. They had never had to assist their relative with toileting needs. Whenever that was required, they had asked a carer to assist and this help had always been provided in a timely manner.
With regard to meals people's comments included, 'The food is very nice, very good'; 'The food is excellent'.