25 April 2013
During a routine inspection
People told us they were happy with the food and refreshment they received. We saw evidence of people being given choices as to what they wished to eat. A nutritious and balanced diet was made available.
People told us they felt the home was clean. There were systems in place to manage and monitor the prevention and control of infection.
People who used the service and care workers felt there were enough staff on duty. A review of staffing records showed there were sufficient staff to meet people's needs.
People who used the service told us they knew how to make a complaint and who to complain to. There was a complaints procedure in place and staff were aware of their responsibilities to report verbal complaints so they could be formally investigated.