The Care Quality Commission
  • Care Home
  • Care home

Archived: Blackbrook House

Gun Hill, Dedham, Colchester, Essex, CO7 6HP (01206) 321150

Provided and run by:
Carefore Homes Limited

All Inspections

14 August 2013

During an inspection in response to concerns

During our inspection on 14 August 2013 we saw staff communicating with people in a polite and respectful manner and supporting people with their care.

People we spoke with told us they were happy living at Blackbrook House. One person who lived at the home told us: 'I couldn't wish for better staff to look after me. This is a lovely home.' The relatives we spoke with told us they were very happy with the care their family members received.

People told us they were involved in the planning of their care and the reviews of their care plans. People's nutritional needs were being met at Blackbrook House. One person told us: 'Lunch was very nice, as usual.'

Staff were knowledgeable and were encouraged to develop their skills. There was a good range of training available to support staff in their role. Staff told us they felt well supported by the manager and enjoyed working at the home. One member of staff told us: 'I like to work here as I get variety and it makes it interesting. I enjoy speaking to all the residents and doing the medication.'

We found that the provider had systems in place to monitor and respond to any complaints received by the home.

28 December 2012

During a routine inspection

People were complimentary about the care and support that they received from the staff at Blackbrook House. They told us that staff were very nice and supportive. One relative told us that the care was excellent, with good, caring staff. The relative also told us that they were confident that if they had any concerns about the care provided to their relatives then there concerns would be listened to and addressed. They also told us that staff at the home were quick to keep them informed if their relative was taken ill.

7 July 2012

During an inspection in response to concerns

People were complimentary about the care and support that they received from the staff at Blackbrook House. They told us that staff were very nice and supportive.

Relatives told us that they were confident that if they had any concerns about the care

provided to their relatives then there concerns would be listened to and addressed. They

also told us that staff at the home were quick to keep them informed if their relative was

taken ill.

13 January 2012

During an inspection in response to concerns

People were complimentary about the care and support that they received from the staff at Blackbrook House. They told us that staff were very nice and supportive.

Relatives told us that they were confident that if they had any concerns about the care provided to their relatives then there concerns would be listened to and addressed. They also told us that staff at the home were quick to keep them informed if their relative was taken ill.

21 January and 17 March 2011

During a routine inspection

People living in the home told us that the registered manager visits each person every day to enquire after their well-being. They also told us that they were confident that they could bring any concerns or worries that they had to the attention of the manager and be sure that their concerns would be listened to and acted upon.

People told us that the meals provided in the home were always very nice and plentiful. They were particularly complimentary about the afternoon tea service which provided them with a lovely variety of home made cakes.

People with whom we spoke told us that they were very happy with the facilities provided in the home and were happy with their rooms. They told us that they were able to bring their own personal possessions with them when they moved into the home; this, they told us, helped them with the settling in process. Overall the people with whom we spoke were complimentary about the care and support that was provided to them.