We took enforcement action against the provider because people were not always cared for
People's needs were assessed and care was planned in a way that ensured their safety and welfare. We found that staff were supported with training, supervision and appraisals, to enable them to deliver appropriate care and treatment to people using the service.
We found that although people's care needs were assessed, their care had not always been delivered and monitored in line with their individual care plans and risk assessments. We found that where people did not have the capacity to consent to a specific decision, the provider had not acted in accordance with legal requirements.
Staff told us that they had attended induction and training relevant to their work and felt well supported by their management. We found that staff had not received appropriate professional development to support them to deliver care to people safely.