We carried out a review of the data available to us about Highgate Lodge Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Highgate Lodge Care Home, you can give feedback on this service.
Highgate Lodge Care Home is a residential care home providing personal care to up to 24 people. The service provides support to older and younger adults, people who are living with dementia and people with a physical disability. At the time of our inspection there were 17 people using the service.
People’s experience of using this service and what we found
People told us they felt safe with staff. People had risk assessments in place to reduce risk. People were supported to take their medication by staff . Staff received medication training and regular competency checks were completed. Staff understood how to mitigate the risk of cross infection.
Staff had received an induction before they started working with people and there was evidence of on-going training was taking place. People who are new to the service were receiving preadmission assessments, which included families where appropriate. The provider worked with other health professionals when needed. Staff supported people with their eating and drinking.
People were treated and supported well by staff. Relatives knew how to make a complaint if they were not happy. Care plans outlined people’s needs.
People and staff views were sought regarding the service and quality of care received. Staff felt supported by the provider. The provider had effective governance systems in place and audits were regularly completed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Last rating and update
This service was registered with us on the 20 June 2022, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.