Archived: Wright care 2012 Limited

Updated 27 March 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection was carried out between 5 and 12 February 2019. We gave the service 24 hours’ notice of the inspection visit because the location provides a domiciliary care service and we needed to make sure the registered manager would be available.

Before we visited the service, we checked the information we held about this location and the service provider. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We contacted professionals involved in caring for people who used the service, including commissioners and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

During the inspection we spoke with five people who used the service about the care they received. We also spoke with the registered manager, a director, a senior care worker and a moving and handing trainer. We contacted 16 staff and received 13 responses.

We looked at the care records of five people who used the service and the personnel files of three members of staff. We also looked at records relating to the management of the service.

Updated 27 March 2019

Wright Care 2012 Limited is a domiciliary care service which provides personal care to people who live in their own homes in Carlisle. There were 50 people using the service, of whom 44 were receiving personal care and support.

This comprehensive inspection was carried out between 5 and 12 February 2019.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People said the service was safe and the staff were helpful. Staff understood how to report any concerns. People said there were enough staff employed to assist them with their agreed care packages and there was good continuity of care. The provider carried out recruitment checks to make sure only suitable staff were employed.

People’s needs were assessed before they began using the service to make sure the right care could be provided for them. Some people were assisted with their medicines where assessments and agreements were in place. The wording on medicines assessments did not always make it clear what level of support people required, so the registered manager agreed to change this.

Staff said they had enough training to carry out their roles. This included training in managing medicines although their competency had not been periodically checked. During the inspection the registered manager arranged a system of competency checks to be carried out. Staff did not have formally recorded supervision sessions but said they were supported by the management team and could discuss their professional development at any time.

Staff assisted people with their nutritional well-being if this was part of their care package agreement. The service worked with other health agencies where relevant.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People said staff were caring, kind and friendly. There were good relationships between people and their small teams of staff.

Staff treated people with dignity and respect. They helped people to maintain as much independence as possible.

People received care that was based on their individual preferences and needs. They were fully involved in agreeing the plan of their support.

People and staff said the management team were open, approachable and always contactable. People had opportunities to give their views about the service. The provider gave information to people about what to expect from the service, their rights and the complaints procedure.

Further information is in the detailed findings below.