We completed a follow up review of the provider in June 2013 and found they had ensured that people were safeguarded against the risk of abuse. We found that staff had received training up to date safeguarding training and information was available for the people who used the service.
One person who used the service said there were "very caring staff" and "details were discussed fully." Another person who used the service, who had just attended for her first appointment, considered "all questions had been answered." She had also been provided with written information including the need to avoid certain activities such as sunbeds following laser treatment.
One person who used the service, who had attended the clinic on a number of occasions, said that the "staff ensure you feel comfortable. I feel I have a thorough review each time and the potential risks of treatment are discussed."
We observed staff interacting with people who used the service. We also listened to telephone calls when information about the service was given clearly.
The provider had not made reasonable arrangements to ensure that staff working in the clinic had received safeguarding training related to the service.The staff did not have access to adult safeguarding information to assist them in responding to adult safeguarding concerns.
People were complimentary about the way the staff responded to them and the treatment they received. Everyone said they would return for more treatment or recommend the clinic to others.