Archived: The Hollies Rest Home

14-16 Park Road, Southborough, Kent, TN4 0NX (01892) 535346

Provided and run by:
Regal Care Homes Ltd

Important: The provider of this service changed. See new profile

All Inspections

13 July 2011

During a routine inspection

Some people told us they had been involved in planning their care, but others were not sure if they had. However, everyone we spoke with said they were happy with the care they were receiving. People said that their wishes were respected and that they were given choices about their care, for example a choice of meals, whether to have a bath or shower and whether they wanted to take part in the planned social activities for the day. People also said that they could choose when they got up and went to bed.

People told us that they could see a doctor when they needed to and that the staff would arrange this on their behalf.

People said they felt safe in the home and that the staff treated them kindly and with respect. They told us that there were enough staff to meet their needs and that they did not have to wait when they needed help with things. One person said 'The staff are good and do everything you need.'

People told us that they were happy with the standards of cleaning in the home. They said they had their rooms cleaned each day and their beds changed regularly.