Ross Dene

Updated 7 September 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection which took place on 19 July 2017 and was unannounced.

The inspection was carried out by one adult social care inspector and an expert by experience who had experience with supporting people with a learning disability. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Before the inspection we reviewed the information we held about the provider, including information they had supplied in the Provider Information Return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Before our inspection we reviewed all the information we held about the service. This included any statutory notifications that had been sent to us. We contacted the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

During our visit we spoke with three people who used the service, three members of staff including the registered manager. We spent some time observing support given to people in their home. We spoke to three relatives on the phone after the inspection. We also spent some time looking at documents and records that related to people’s care and the management of the service. We looked at three people’s support plans.

Updated 7 September 2017

Wood Dene and Ross Dene is a registered service that provides support for up to 16 people living with a learning disability. The home has accommodation over two buildings located in the same grounds. At the time of our inspection there were 14 people using the service.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People received personalised support, if and when they needed this, . Risks were minimised and managed whilst maintaining people’s independence in and out of the home. Staff received training and support which helped them be effective in their roles. People had choice and control of their own lives. The service provider’s policies and systems were up to date and effective. We observed a very relaxed atmosphere throughout the home. The registered manager ensured the quality of the service was monitored, and improvements were made when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Further information is in the detailed findings below.