Regency Manor Care Home

Regency Manor Care Home is a residential care home providing care and support for up to 69 people in Poole, Dorset. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 60 people using the service.

People’s experience of using this service and what we found

People told us they were happy living at Regency Manor Care Home. People had risk assessments and care plans in place, these were not always detailed, and person centred. People received their medicines as prescribed. However, some documentation was not always completed in line with the providers policy. The nominated individual took immediate action to correct the shortfalls during the inspection and we were assured by their prompt response.

The home undertook various audits and monitoring, these had not always identified the findings within the inspection. The nominated individual started a full review of management oversight within the home during the inspection. We have made a recommendation about strengthening governance systems within the home to support the good work which had been started.

Staff knew how to keep people safe; they were confident if they raised concerns they would be acted upon. There were enough staff on duty to meet the needs of people. Recruitment procedures were safe, staff received a comprehensive induction and ongoing training and support. People told us staff were kind and caring, relatives had peace of mind their loved ones were safe. Communication within the home was good, this extended to both family member and external professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Infection prevention and control was managed within the home. People were supported and encouraged to live their lives the way they wanted; the culture of the home was to appreciate people’s differences.

People had access to healthcare as needed and were supported to maintain a healthy diet. People were supported to continue hobbies and interests. People’s individuality was respected. They had access to a wide range of activities which contributed to them feeling included, reducing risk of social isolation. The home and staff culture were built on inclusivity, this included religious and spiritual beliefs, everyone was accepted at Regency Manor Care Home.

Complaints to the service had been dealt with in line with the providers policy. The home sought feedback from people on the service it provided. The home worked well with external health and social care professionals. People, their relatives and staff were complimentary about the approach and conduct of the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 3 January 2020.

Why we inspected

This inspection was prompted by a review of the information we held about this service. The provider had re-registered the service under a new legal entity. When this happens, we need to inspect to award a rating under this new legal entity.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.