Archived: Oakville Park Nursing and Residential Home

We saw people were mostly cared for in bed, or in their room. People looked clean and well cared for and the environment was calm and relaxed. Staff were visible and readily available to support individuals and/or colleagues.

The risk of harm to people from not eating or drinking enough was well managed and professional guidance was sought promptly, when necessary.

Overall people received their medication safely and at the times they needed them, however, some associated record keeping could be improved.

People were cared for by staff who were well trained and who received regular personal support and guidance to enable them to provide safe, appropriate care.

The service had systems in place to make sure people's health, safety and well-being were protected. These included policies and procedures and quality monitoring systems.

Everybody we spoke with said they could express their views and were involved in making decisions about their or their relative's care.

We spoke with three of the home's care staff and the home manager. Staff told us that they enjoyed working at the home, were well supported by management and thought that the home provided a good service. Comments included 'it's a really homely home, and we've got a nice open culture.'

People using the service said that they were well cared for, felt safe and that they could raise concerns if they had any.