The Care Quality Commission

Archived: Lancashire Regional Office

187 Lord Street, Fleetwood, Lancashire, FY7 6SW (01253) 870897

Provided and run by:
Inspirit Care Limited (ICL)

Important: The provider of this service changed. See new profile

All Inspections

26 November 2013

During a routine inspection

The manager told us questionnaires were sent out annually to clients and their carers to complete. These ask for the views on the service and how they feel it could provide a better service. The manager said, "We analyse these surveys and act upon any issues that arise to improve our service." The evidence to support this was seen, and it showed that the service had put measures in place to ensure service users were promptly informed of any changes to the carers who would be attending to their personal care. The manager explained that as the care needs of people living at home has become increasingly complex, training staff to enable them to work effectively with people was very important to the service. Specialist training to meet the particular care needs of people with certain conditions was found to be an important element of the training offered to staff. One person who used the service said that the staff were very helpful, and had always treated them in a nice way. 'The staff listen to me, and ask me what I want to do. They help me to do the things that I like, and understand that sometimes I need help.' Another person we spoke with said "The staff are great. They always treat me with kindness when bathing me and helping me dress. They are like friends, and talk to me in that way. I feel like I am involved in my own care and am I able to make choices. The staff respect my wishes in the way I want to be helped"

5, 9 September 2012

During a routine inspection

People who use the service said that the manager sometimes visits and asks them how things are getting on. One person said they liked this as it made it personal, and another said it was good because it kept the staff on their toes. People who use the service said that the staff always ask them about the care they need, and that this is recorded in their plans. One person said that when a carer was going to be late arriving to help them, they always give them a call to let them know. They added that this had got better recently after the management team had spoke to them and the staff.