The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Caring for You Limited (Littlehampton Branch)

77 High Street, Littlehampton, West Sussex, BN17 5AG (01903) 730456

Provided and run by:
Caring for You Limited

All Inspections

10 July 2013

During a routine inspection

All the people we spoke with told us they were very happy with the care and support they received from Caring for You (Littlehampton) Ltd. They told us that the staff were attentive and helpful. People described them as "absolute angels" and "kindness itself". One relative told us that they felt they could relax a little now as they knew their parent was getting good care. People said that the staff were cheerful and "lightened up the days".

We found that people were cared for according to their individual needs and preferences with staff paying attention to the small details that people told us were important to them. Where staff identified any problems or concerns they reacted appropriately and made the welfare of the person they were caring for their priority. They were supported in this by sound managers and experienced senior staff.

Record keeping was exemplary. All records that we requesed were immediately available and well presented.

The service reacted to any incident or other comments and learned from them. There was clear evidence that the agency was striving to provide good care and to continually improve the service it provided.

7 February 2013

During a routine inspection

All the people we spoke with told us they were very happy with the care and support they received from Caring for You (Littlehampton) Ltd. They told us that the staff were attentive and helpful. People described them as "absolute angels" and "kindness itself". One relative told us that they felt they could relax a little now as they knew their parent was getting good care. People said that the staff were cheerful and "lightened up the days".

We found that people were cared for according to their individual needs and preferences with staff paying attention to the small details that people told us were important to them.

Where staff identified any problems or concerns they reacted appropriately and made the welfare of the person they were caring for their priority. They were supported in this by sound managers and experienced senior staff.

The service reacted to any incident or other comments and learned from them. There was clear evidence that this agency was striving to provide good care and to continually improve the service it provided.

22 March and 12 April 2011

During an inspection in response to concerns

People spoken to state that they were involved in decisions relating to care and that they understand what the carers need to do when they visit.

We were told that privacy and dignity are protected and we were also told that the agency is easy to contact and would deal with requests.

We were told by a relative that care needs are assessed and are carried out according to plans and that needs were assessed prior to care being offered.

One person stated 'They are excellent... come at time I have agreed to' don't always read my care plan because I tell them what is to happen...I couldn't be happier'.

A relative spoken to stated the care is offered in a manner that is safe and that they can raise any concern with the agency.

Social services recently contacted all people receiving care and no safeguarding issues were identified.

A relative spoken to stated that staff turn up as agreed, wear uniforms and that they offer care in a safe, friendly and respectful manner.

One relative spoken to stated that the agency is easy to contact and felt confident that any concern would be addressed.